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Mountain Biking Duo

eBike Warranty
& Local Service

Our Support That
Keeps You Riding

Ride for Years—We Have You Covered Locally.

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With industry-leading warranties and our exclusive eBike service & support, your eBike investment is fully protected. When you purchase from the eBike Revolution you gain a dedicated local partner for all your maintenance and warranty needs.

eBike Manufacturer
Warranty Coverage
That you won't get you buy online!

All our Brands  warrant their electric bikes against defects in materials and workmanship for 2 years, beginning on the original date of delivery to the first purchaser. We cover the Labor Free of Charge for 1 year.

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Summary of Key Points:

  • Warranty period applies when the eBike is used under normal conditions and maintained properly.

  • Additional services such as the “Velotric Care Multi-Year Plan” are available for extended coverage directly through Velotric. Contact us for details.

  • Amazon purchased eBikes and many online eBikes offer little to no service or warranties  

  • We have you covered!

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What Our Local Warranty
& Service Offers

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As your authorized local dealer, the Velotric Showcase Center provides essential services unavailable through online-only purchases:

  • Our Free 1 Year Labor Warranty: is included with your purchase.  Ride worry free!

  • Free Professional Assembly and Setup: Included with your purchase.

  • Local Service Intake: We handle all manufacturer warranty issues directly.

  • Pickup & Delivery: Available within our 20-mile zone for warranty-related concerns, minimizing your hassle. A charge based upon distance does apply.

  • Transparent Explanation: Clear, upfront details on Velotric warranty coverage, exclusions, and the expected claims process.

  • Routine Maintenance and Upgrades: We service and handle all non-warranty work, such as flats, tire changes and tune-ups, at standard local rates.

How to Handle a
Warranty or Service Issue

  • When you have a concern, you only need to contact us—we handle the complexity for you:

  • Contact Us: Reach out via phone or website with your bike details (model, purchase date).

  • Claim Initiation: We handle the claim with the manufacturer and perform the local labor portion ourselves.

  • Part Coordination: If a part is defective under warranty, The manufacturer ships the replacement part directly to us.

  • Repair & Update: We coordinate the repair or replacement, arrange pickup or delivery if needed, and keep you updated every step of the way.

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Important Notes & Exclusions
 

  • Warranties  DONOT cover damage caused by misuse, lack of maintenance, unauthorized modifications, or normal wear and tear (like brake pads or flat tires).

  • Ensure you register your bike with Velotric and keep your purchase documentation; this is critical for claim validity.

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Why Local Service Matters
for Your Confidence

Cyclist

Choosing our local center ensures total peace of mind:

  • Local Support: You are not dealing with shipping heavy bikes overseas or facing long delays. You have a local partner.

  • Transparent Process: No hidden fees, no surprises, and clear explanations of the process.
     

Confidence to Ride: When you know your investment is taken care of by local professionals, you ride freer and longer.

FAQs - Service &

Warranty Support

Where do I take my Velotric eBike for service?

We handle all Service and Warranty work.  Our experienced mechanics are second to none.  We are fully equipped to handle all warranty and non-warranty work in house.

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Do you offer pickup and delivery for service?

Yes. We offer pickup and delivery for warranty claims within a 20-mile radius. A charge does apply based upon distance & time.

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What does the manufacturer warranty cover?

Velotric covers the frame, battery, electrical components, motor, and major structural parts (against defects in materials/workmanship). We assist with all claim processing for our local customers. We provide a copy of the Velotric written warranty.

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What does the 1-year labor warranty cover?

It covers all labor as a result of a covered warranty situation.

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What is not covered by warranty?

Wear-and-tear items (tires, tubes, brake pads, chains) and damage resulting from accidents, improper use, or unauthorized modifications are not covered.

Need Service or Warranty Support?

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